SERVICES
White Tier 1
Basic Support
- 24/7 help desk support via chat and email
- Remote monitoring and management of client systems
- Patch management and software updates
- Antivirus and malware protection ( (+$5.00 Per end point, per month)
- Basic network and device troubleshooting
- Monthly performance reports
- Service-level agreement (SLA) response time: 4 hours
- 1-10 end points $350.00 Month
- 1-20 end points $550.00 Month
- 1-50 end points $1,300.00 Month
Blue Tier 2
Enhanced Support
- All Tier 1 services, plus:
- On-site support for critical issues (limited hours)
- Advanced network and device troubleshooting
- Proactive system optimization and performance tuning
- Disaster recovery planning and backup management
- Vendor management for third-party software and hardware
- Service-level agreement (SLA) response time: 2 hours
- 1-10 end points $550.00 Month
- 1-20 end points $1,000.00 Month
- 1-50 end points $2,500.00 Month
Black Tier 3
Premium Support
- All Tier 1 and Tier 2 services, plus
- 24/7 phone support availability
- Priority access to senior-level technicians
- Advanced security services, including intrusion detection and prevention
- Advanced data backup and business continuity planning
- IT strategy and consulting services
- Service-level agreement (SLA) response time: 1 hour
- 1-10 end points $800.00 Month
- 1-20 end points $1,500 Month
- 1-50 end points $3,800.00 Month
Additional Services
Add-ons
- Cybersecurity services, including vulnerability assessments and penetration testing
- Virtual CIO (Chief Information Officer) services
- IT project management
- Cybersecurity Awareness Training
- Physical Security Risk assessment
- Security Posture testing
- 1-10 end points $100.00
- 1-20 end points $200.00
- 1-50 end points $500.00
(One time Onboarding and set up fee)